Vortex VIP Warranty
Our warranty is about you, not us.
It's about taking care of you after the sale. The VIP stands for Very Important Promise to you (our customers) that we will do the following:
Repair or replace your Vortex product for any reason at NO CHARGE to you. It doesn't matter how it happened, whose fault it was, or where you purchased it.
Unlimited lifetime warranty
No warranty card to fill out
No receipt needed to hang on to
If you ever have a problem, no matter the cause, we promise to take care of you.
VIP Warranty Procedure
Fill out the Warranty Repair Form (.pdf)
Ship your product in a cardboard shipping carton to the following address:
45 Airpark Place, Unit #5
Once we receive your product we will evaluate your product and repair it at no charge. Some items will need to be shipped to Vortex USA for repair, Vortex Canada will cover all costs associated with shipping and brokerage. Should your item not be repairable, a replacement will be sent.
Vortex Canada will promptly ship the repaired item back to you at no charge.
Theft or loss of a product is not covered.
VIP warranty does not cover accessories.
Toute ma vie je serai éternel, jusqu'à preuve du contraire, que je n'aurai jamais.
Membre des organisation suivantesCSSA